Order tracking
Check your order status
Every order moves through the same five steps. Call us at 866‑255‑6779 and a real person will tell you exactly where yours is, including your tracking number once it ships.
The five steps of every order
Every order moves from received to delivered through the same five steps. Most of the wait happens in step 2, while we check your coverage and your prescription. Once that clears, a tracking number is normally a day or two away.
- 1Received. Your order is in our system and our team has it in front of them. You will get a confirmation email right away.
- 2Verifying benefits. We confirm your coverage with your insurance plan and make sure we have a valid prescription from your doctor. This is usually the longest step.
- 3Preparing shipment. Coverage is confirmed and your pump or supplies are being picked and packed at our warehouse.
- 4Shipped. Your order is on the truck. This is when your tracking number appears, and shipping is always free.
- 5Delivered. Your order has arrived. If anything is missing or not right, call us and we will fix it.
Why verifying benefits takes the longest
- Your coverage
- We check exactly what your plan covers, so you know what you are getting before anything ships.
- Your prescription
- If we do not have one yet, we reach out to your doctor for it.
- The paperwork
- We bill your insurance directly, so you do not have to.
- The timing
- Insurance companies and doctor’s offices work in days, not minutes, so this step commonly takes a few business days.
- How to speed it up
- Have your prescription ready when you order (or upload it in the order form), and answer if we call or text. If we have a question about your plan, you are the fastest person who can unblock it.
When do I get a tracking number?
Tracking numbers exist only once a carrier scans your box, so yours appears the moment your order reaches the shipped step. Call us at 866‑255‑6779 and we will give you the number and the carrier. If your order is still being prepared for shipment, a tracking number is normally a day or two away.
Order status questions
How long does it take to get a breast pump through insurance?
Most of the wait is the benefits check, which commonly takes a few business days while we confirm your coverage and your prescription. Once coverage is confirmed, your order is picked and packed, and a tracking number normally follows within a day or two.
Why hasn’t my breast pump shipped yet?
Usually because your order is still in the verifying benefits step. We may be waiting on your insurance plan or on a prescription from your doctor. Call us at 866-255-6779 and we will tell you exactly what we are waiting on.
Can I check my order status without logging in?
Yes. Call us at 866-255-6779 and a real person will look up your order and tell you where it is. You can also send us a message through our contact page.
Do I need a prescription before I order?
We need a valid prescription from your doctor before your order ships. If we do not have one yet, we reach out to your doctor for it. Having it ready when you order, or uploading it in the order form, speeds things up.
Will I get a confirmation email?
Yes. You get a confirmation email right away, as soon as your order is received.
Do I pay for shipping?
No. Shipping is always free.
What if something is missing from my delivery?
Call us at 866-255-6779. If anything is missing or not right, we will fix it.
Rather talk to a person?
No login needed. Call us at 866‑255‑6779 and a real person will look up your order and tell you exactly where it is. You can also send us a message and we will get back to you quickly.
Have not ordered yet? See which pumps your plan covers.