Terms & Conditions

Terms and Conditions at The Breastfeeding Shop

Below we have outlined our terms and conditions. 

As of 19 October 2020, this website and offerings supersede ALL previous versions.

Typographical or omission errors may occur in prices, descriptive copy, or photography. The Breastfeeding Shop reserves the right to correct these errors or withdraw the offer. Specifications, colors, legal restrictions, prices, and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalog description.

If we should run out of stock on an item, we’ll back order that item for you if the value is over $10. Items less than $10 will be canceled. Should there be a lengthy delay in the availability of an item, we will cancel and issue a refund if due.

Our terms are payment with order. Make checks or money orders payable to The Breastfeeding Shop. Allow 12 business days for personal checks to clear. SORRY, NO C.O.D.’s.

Available for phone orders only to physical street addresses in the continental U.S. Not available for P.O. Box, or APO/FPO addresses, or international addresses.

Shipping, handling, and insurance charges are based on your order’s value, the destination of your package, and the service you desire. Due to restricted delivery areas, excessive weight, or oversized packages that one carrier cannot be serviced, we may be forced to substitute carriers when necessary. We will select the most economical method of shipment.

International orders can only be shipped via U.S. Postal Service or International Air, excluding APO/FPO addresses. Telephone number, fax number, or email address must be included. Recipient is responsible for all duties and taxes that may apply. See the order form for payment methods.

We value the trust that you place in The Breastfeeding Shop. We are committed to respecting your privacy and the security of your personal information; therefore, we do not share our customer information or addresses with outside sources for marketing or solicitation purposes.

Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in the original condition and packaging (for example, warranty information, instructions, box, etc.). A 20% restocking fee may apply on Special and/or Large orders.

Note: We reserve the right to either replace, repair or refund your money. Returns or exchanges will be accepted on items that have been used for their intended purpose. We will not accept items for return or exchange if they have been subjected to unusual application and abuse.

In the event that you need to return an item, please follow these directions:

1. Include a copy of the packing slip along with instructions for our return department (e.g., credit, refund, or exchange).

2. Return the package via post office (insured) to our mailing address.

3. For further assistance, please contact our customer service department at 866-255-6779.

For packages damaged during shipping or items missing (except for those on backorder), please follow these instructions:

1. Keep the original container.

2. Call 866-255-6779 for assistance.

Please note that due to federal law/ guidelines, if a breast pump is open or used, we cannot accept them back.

Our contract sales department is dedicated to providing you with the best possible service. Sorry, we cannot accept any purchase orders by phone. All contract sales, quote requests, and requests to set up a new account must be submitted in writing.

1. Mail: 431 Chestnut Street, Emmaus PA 18049.

2. E-mail: CustomerService@TheBreastfeedingShop.com